Frequently Asked Questions

Booking a session is straightforward. Visit the sessions page to view available time slots and choose a session that fits your schedule. You'll be asked to complete a brief intake form with information about your dietary habits and goals. Once booked, you'll receive confirmation and connection details for your online consultation. Our team at Graben 142, Wien is available to answer any questions during the booking process.

Our consultants are certified nutrition professionals with extensive training in nutrition science, dietetics, and health promotion. They hold recognized qualifications and continuously update their knowledge with the latest research in nutritional science. Each consultant specializes in different areas such as sports nutrition, plant-based eating, family nutrition, and metabolic wellness. Learn more about our team on our about us page.

Yes, personalized nutrition plans are provided digitally and are accessible to you anytime. After your consultation, your plan will be shared via a secure online platform where you can view meal suggestions, shopping lists, and nutritional information. You can also access educational articles and resources to support your dietary journey. Visit our nutrition plans section to learn more about what's included.

Initial consultations typically last 60 minutes, providing enough time for a comprehensive discussion of your health history, dietary preferences, lifestyle factors, and wellness goals. Follow-up sessions are usually 30-45 minutes and focus on reviewing progress, adjusting plans, and addressing specific questions. The exact duration is flexible and can be adjusted based on your needs. Check available session lengths when booking.

Absolutely. We maintain strict confidentiality and adhere to all applicable privacy regulations. Your personal health information is stored securely and shared only with the nutrition consultant assigned to your case. All consultations are conducted on secure, encrypted platforms. For detailed information about how we protect your data, please review our privacy policy.

Before your first session, we recommend having a quiet space where you can focus without interruptions. It's helpful to keep a simple food diary for 2-3 days to share during the consultation, noting meals, snacks, and water intake. If you have any recent health assessments or blood work results, these can be useful information to discuss. Compile a list of any specific dietary concerns or goals you'd like to address. The intake form you complete during booking will guide you on what information to prepare.

Yes, our consultants specialize in working with various dietary preferences and choices, including vegetarian, vegan, plant-based, gluten-free, dairy-free, and other restricted diets. They have expertise in creating balanced, nutrient-dense meal plans that align with your values and restrictions. Whether you're exploring a new dietary approach or refining your current eating habits, our consultants will tailor recommendations specifically for you.

Follow-up frequency depends on your individual goals and needs. Some people benefit from weekly check-ins during initial implementation of a new plan, while others prefer monthly sessions for ongoing support and adjustment. Your consultant will recommend a follow-up schedule based on your specific situation and progress. This schedule can be adjusted at any time based on how you're progressing and your changing needs.

Yes, we offer family nutrition consultations where multiple household members can participate in a single session. This approach is particularly effective for families looking to improve eating habits together or parents wanting to address children's nutrition. Group sessions can also be arranged for small groups with similar nutrition interests. Contact us to discuss group consultation options and custom arrangements for your specific needs.

We understand that life happens. You can reschedule or cancel sessions through your online account or by contacting our team at [email protected] or +43 891 872 504. Cancellations made 48 hours before your scheduled session have no fees. For detailed information about our cancellation and rescheduling policies, please see our terms of service.

We offer secure, flexible payment options including bank transfer, credit card, and other convenient methods. Payment is typically collected at the time of booking to confirm your session. For detailed information about available payment methods and our payment process, visit our payment methods page. If you have questions about billing or pricing options, our team is happy to help.